PropertyGuard Insurance, a leading provider of property and casualty insurance, was struggling with a high volume of customer queries and complaints. The company was finding it challenging to manage the influx of tickets and provide timely responses.
With Deskhero, PropertyGuard Insurance was able to automate ticket management using structured data lists and custom fields. The platform's kanban board provided a visual overview of all ongoing support requests, making it easier for the team to prioritize and handle tickets.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, the AI could find relevant content and generate suggested replies. This significantly reduced the time taken to respond to queries.
Deskhero's comprehensive search bar, powered by the same AI technology, enhanced the efficiency of the support team. It allowed them to find answers to complex queries quickly by searching through all the available resources.
Overall, PropertyGuard Insurance experienced a significant improvement in their customer support services, with quicker response times and higher customer satisfaction rates.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps in quicker resolution of tickets.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to search through all the available resources including previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information quickly.
What improvements did PropertyGuard Insurance see after implementing Deskhero?
After implementing Deskhero, PropertyGuard Insurance saw a significant improvement in their customer support services, with quicker response times and higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Property and casualty insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
