SafeHaven Insurance, a prominent player in the property and casualty insurance industry, was looking for ways to improve their customer service and increase the productivity of their support team.
Deskhero's advanced AI capabilities proved to be a game-changer for SafeHaven Insurance. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This helped the support team to respond to queries faster and more accurately.
The AI-powered comprehensive search bar was another feature that SafeHaven Insurance found extremely beneficial. It allowed the support team to quickly find relevant information, thereby improving their efficiency and productivity.
Deskhero's ticket management and kanban board features provided a structured and visual way to manage customer queries. This improved the workflow and made it easier for the team to prioritize and handle tickets.
By implementing Deskhero, SafeHaven Insurance was able to boost productivity, improve workflow, and enhance customer service, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does the AI-powered comprehensive search bar improve productivity?
The AI-powered comprehensive search bar allows the support team to quickly find relevant information from a vast array of resources, thereby improving their efficiency and productivity in handling customer queries.
What benefits did SafeHaven Insurance see after implementing Deskhero?
After implementing Deskhero, SafeHaven Insurance was able to boost productivity, improve workflow, and enhance customer service, leading to higher customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Property and casualty insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
