PropInvest Solutions receives numerous queries from clients daily, ranging from property investment options to tax implications. Managing these queries and providing timely responses was proving to be a challenge. With Deskhero, they were able to automate ticket management, ensuring no query goes unanswered.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant responses. This has significantly reduced the time taken to respond to queries, improving customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team, allowing them to handle more queries in less time.
Deskhero's custom fields and structured data lists have also been beneficial for PropInvest. They can now categorize queries more efficiently, making it easier to track and manage them.
Overall, Deskhero's advanced AI capabilities have transformed PropInvest's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero improve the efficiency of the support team?
Deskhero automates ticket management and generates relevant responses using AI, reducing the time taken to respond to queries. This allows the support team to handle more queries in less time.
How does Deskhero help in managing queries?
Deskhero's custom fields and structured data lists allow for efficient categorization of queries. This makes it easier to track and manage them.
* This article provides an example of how a fictive company in the Property Investment Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
