PropertyCare Services, a renowned property maintenance and repair company, was seeking to improve their customer interaction and engagement. They were looking for a solution that could help them respond to customer emails more efficiently and effectively.
With Deskhero, PropertyCare was able to leverage the platform's AI capabilities to enhance their email domains. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies to customer emails, significantly reducing the time spent on each email. This has allowed PropertyCare's customer support team to respond to customer emails more quickly, improving overall customer satisfaction.
Furthermore, the AI-enhanced comprehensive search bar has made it easier for the team to find relevant information quickly when responding to customer emails. The custom fields and structured data lists have also helped in organizing and prioritizing emails effectively.
By leveraging Deskhero's advanced AI capabilities, PropertyCare Services has been able to improve their customer interaction and engagement, leading to higher customer satisfaction.
How does Deskhero's AI capabilities help in managing customer emails?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This information is then used to generate suggested replies to customer emails, significantly reducing the time spent on each email.
How does Deskhero enhance the email response process?
Deskhero enhances the email response process by providing suggested replies based on relevant content. This allows the customer support team to respond to customer emails more quickly and effectively.
How can Deskhero improve customer satisfaction?
Deskhero can improve customer satisfaction by streamlining the email response process, reducing response times, and allowing the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Property Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
