HomeGuard Repairs, a prominent property maintenance and repair company, was looking for ways to improve their customer self-service options. They wanted to provide their customers with easy access to information and reduce the load on their customer support team.
By implementing Deskhero, HomeGuard was able to leverage the platform's AI capabilities to enhance their knowledge base management. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then used to generate new knowledge base articles, providing customers with up-to-date and relevant information. This has significantly reduced the number of basic queries received by the customer support team, allowing them to focus on more complex issues.
Additionally, the AI-enhanced comprehensive search bar has made it easier for customers to find the information they need, further improving the self-service experience.
By leveraging Deskhero's advanced AI capabilities, HomeGuard Repairs has been able to enhance their knowledge base management and improve customer self-service, leading to higher customer satisfaction and reduced support costs.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate new knowledge base articles, providing customers with up-to-date and relevant information.
How does Deskhero improve the self-service experience?
Deskhero improves the self-service experience by providing customers with easy access to relevant information. The AI-enhanced search bar makes it easier for customers to find the information they need.
How can Deskhero reduce support costs?
Deskhero can reduce support costs by improving the self-service options, reducing the number of basic queries received by the customer support team, and allowing them to focus on more complex issues.
* This article provides an example of how a fictive company in the Property Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
