ProFix Property Maintenance, a leading property maintenance and repair company, was struggling with an overwhelming volume of customer queries and service requests. They needed a solution that could help them manage these requests more efficiently.
With Deskhero, ProFix was able to leverage the platform's advanced AI capabilities to automate and streamline their ticket management process. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket. This has allowed ProFix's customer support team to focus on more complex issues, improving overall customer satisfaction.
Furthermore, the comprehensive search bar enhanced by AI has made it easier for the team to find relevant information quickly. The custom fields and structured data lists have also helped in organizing and prioritizing tickets effectively.
By leveraging Deskhero's advanced AI capabilities, ProFix Property Maintenance has been able to improve their customer support efficiency and response times, leading to higher customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This information is then used to generate suggested replies, significantly reducing the time spent on each ticket.
How does Deskhero enhance the search functionality?
Deskhero uses AI to enhance the search functionality. It uses OpenAI Embeddings from various sources to provide more relevant search results.
How can Deskhero improve customer satisfaction?
Deskhero can improve customer satisfaction by streamlining the ticket management process, reducing response times, and allowing the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Property Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
