Estate Elite manages several high-end properties and prides itself on providing top-notch service to its tenants. However, managing a large number of properties meant dealing with a high volume of support requests. Estate Elite turned to Deskhero to streamline their support process.
With Deskhero's AI capabilities, Estate Elite was able to automate their ticket management system. The AI system categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly. This has significantly reduced the response time, leading to higher tenant satisfaction.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information. The AI uses OpenAI Embeddings from various sources to generate accurate search results. This has reduced the time spent by the support team in finding information, thereby increasing their efficiency.
The AI-powered knowledge base is another feature that Estate Elite finds invaluable. The AI system generates articles from various sources, making it easier for the support team to access and share information with tenants.
Deskhero's AI also suggests replies based on the content of the tickets and the information available in the knowledge base. This has improved the quality of the responses, leading to higher tenant satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI improves the response time by automating the ticket management system. It categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly.
How does the AI-enhanced search increase the efficiency of the support team?
The AI-enhanced search uses OpenAI Embeddings from various sources to generate accurate search results. This reduces the time spent by the support team in finding information, thereby increasing their efficiency.
How does the AI-powered knowledge base benefit the support team?
The AI-powered knowledge base generates articles from various sources, making it easier for the support team to access and share information with tenants. This not only saves time but also ensures that the information shared is accurate and comprehensive.
* This article provides an example of how a fictive company in the Property Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
