Prime Properties receives a high volume of inquiries daily, from maintenance requests to tenant complaints. The company was struggling to manage these tickets efficiently, leading to delayed responses and unsatisfied customers. With Deskhero, Prime Properties was able to automate ticket management using the platform's AI capabilities. The AI system categorizes and prioritizes tickets based on urgency and topic, ensuring that critical issues are addressed promptly.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate accurate search results. This has significantly reduced the time spent by the support team in finding information, thereby increasing their productivity.
The AI-powered knowledge base is another feature that Prime Properties finds invaluable. The AI system automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has made it easier for the support team to access and share information with clients.
Deskhero's AI also suggests replies based on the content of the tickets and the information available in the knowledge base. This has not only improved the speed of response but also the quality as the replies are more accurate and comprehensive.
Overall, Deskhero's advanced AI capabilities have transformed Prime Properties' customer support, making it more efficient and effective.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes them based on the topic and prioritizes them based on the urgency detected in the language used in the ticket.
How does the AI-enhanced search work?
The AI-enhanced search leverages OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to generate accurate search results.
How does the AI suggest replies?
The AI uses the content of the tickets and the information available in the knowledge base to suggest replies. The suggestions are generated using OpenAI's ChatGPT.
* This article provides an example of how a fictive company in the Property Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
