Urban Oasis manages a large portfolio of urban properties, leading to a high volume of support requests. The company was struggling to manage these tickets efficiently, leading to delayed responses and unsatisfied customers. With Deskhero, Urban Oasis was able to automate ticket management using the platform's AI capabilities.
The AI system categorizes and prioritizes tickets based on urgency and topic, ensuring that critical issues are addressed promptly. This has significantly improved the response time, leading to higher customer satisfaction.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate accurate search results. This has reduced the time spent by the support team in finding information, thereby increasing their productivity.
The AI-powered knowledge base is another feature that Urban Oasis finds invaluable. The AI system automatically generates articles from various sources, making it easier for the support team to access and share information with clients.
Deskhero's AI also suggests replies based on the content of the tickets and the information available in the knowledge base. This has not only improved the speed of response but also the quality as the replies are more accurate and comprehensive.
How does Deskhero's AI improve the response time?
Deskhero's AI improves the response time by automating the ticket management system. It categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly.
How does the AI-enhanced search increase the productivity of the support team?
The AI-enhanced search uses OpenAI Embeddings from various sources to generate accurate search results. This reduces the time spent by the support team in finding information, thereby increasing their productivity.
How does the AI-powered knowledge base benefit the support team?
The AI-powered knowledge base generates articles from various sources, making it easier for the support team to access and share information with clients. This not only saves time but also ensures that the information shared is accurate and comprehensive.
* This article provides an example of how a fictive company in the Property Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
