PromoBoost receives hundreds of inquiries daily from clients needing assistance with their promotional campaigns. To manage these inquiries effectively, they use Deskhero's ticket management system. The system organizes tickets into a kanban board, making it easy for the team to track and prioritize tasks.
With Deskhero's custom fields and user groups, PromoBoost can categorize tickets based on the nature of the inquiry, client type, or urgency level. This feature allows them to assign tickets to the right team members quickly, ensuring that clients receive timely and relevant responses.
PromoBoost leverages Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature significantly reduces the time spent on crafting responses, allowing the team to handle more tickets within a shorter period.
Furthermore, Deskhero's comprehensive search bar, powered by AI, enhances the team's ability to find relevant information quickly. Whether they're looking for specific tickets, knowledge base articles, or details from uploaded files, the search bar provides accurate results in seconds.
Finally, Deskhero's REST API allows PromoBoost to integrate the platform with their existing systems, ensuring a seamless flow of data. This integration eliminates the need for manual data entry, reducing errors and saving time.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature reduces the time spent on crafting responses, allowing the team to handle more tickets within a shorter period.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for integration with your existing systems, ensuring a seamless flow of data.
How does Deskhero's search bar work?
Deskhero's comprehensive search bar is powered by AI. It quickly scans through tickets, knowledge base articles, and uploaded files to provide accurate search results in seconds.
* This article provides an example of how a fictive company in the Provision of promotional support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
