AdLaunch manages numerous promotional campaigns simultaneously, each with its unique requirements and challenges. To ensure their team has access to the right information at the right time, they use Deskhero's knowledge base feature.
The team uploads campaign-related documents such as policies, manuals, and presentations to Deskhero. The platform's AI capabilities then generate knowledge base articles from these uploaded files, making it easy for the team to find and use this information.
Deskhero's AI also enhances the search functionality of the knowledge base. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI finds relevant content quickly. This feature significantly reduces the time spent searching for information, improving the team's efficiency.
In addition to improving knowledge management, Deskhero's AI also enhances AdLaunch's customer support. The AI generates suggested replies based on the relevant content found, enabling the team to respond to customer inquiries more quickly and accurately.
Lastly, AdLaunch uses Deskhero's REST API to integrate the platform with their existing CRM and project management systems. This integration ensures a seamless flow of data, reducing the need for manual data entry and increasing overall efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also enhances the search functionality of the knowledge base, finding relevant content quickly using OpenAI Embeddings.
How does Deskhero's AI improve customer support?
Deskhero's AI generates suggested replies based on the relevant content found from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature enables the team to respond to customer inquiries more quickly and accurately.
Can we integrate Deskhero with our existing CRM and project management systems?
Yes, Deskhero's REST API allows for integration with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Provision of promotional support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
