BrandBlast handles a wide range of promotional campaigns for various clients. To manage these campaigns effectively, they use Deskhero's structured data lists and custom fields to organize and categorize their tasks.
Deskhero's kanban board provides a visual representation of the workflow, making it easy for the team to track progress and identify bottlenecks. This feature improves the team's productivity and ensures timely completion of tasks.
BrandBlast also uses Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the quality and speed of their responses.
Furthermore, Deskhero's AI powers the platform's comprehensive search bar. This feature allows the team to find relevant information quickly, whether they're looking for specific tickets, knowledge base articles, or details from uploaded files.
Finally, BrandBlast uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures a seamless flow of data, reducing the need for manual data entry and improving overall efficiency.
How does Deskhero's kanban board improve workflow?
Deskhero's kanban board provides a visual representation of the workflow, making it easy for the team to track progress and identify bottlenecks. This feature improves productivity and ensures timely completion of tasks.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the quality and speed of responses.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero's REST API allows for integration with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Provision of promotional support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
