Serenity Services, a provider of psychological counseling and support services for the disabled, was facing challenges in managing their increasing volume of client queries. They decided to implement Deskhero to streamline their customer support system.
With Deskhero's advanced AI capabilities, Serenity Services was able to automate responses to common queries, allowing their staff to focus on more complex issues. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, which are then refined by OpenAI's ChatGPT.
The AI's ability to understand the content also enhances the search results in the platform's comprehensive search bar. This allows Serenity Services to quickly find relevant information to assist their clients.
Additionally, Deskhero's website scraping feature enables Serenity Services to stay updated with the latest research and developments in the field of psychological counseling for the disabled. This data is integrated into the AI's knowledge base, further enhancing its ability to provide relevant and up-to-date information.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Serenity Services' customer support system.
How does the AI generate personalized responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply, which is sent through OpenAI's ChatGPT for refinement before being sent to the client.
How does the AI enhance search results?
The AI enhances search results by using its understanding of the content to find relevant information. This makes it easier for staff to find the information they need to assist clients.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to stay updated with the latest research and developments in their field. The scraped data is integrated into the AI's knowledge base, enhancing its ability to provide relevant and up-to-date information.
* This article provides an example of how a fictive company in the Psychological counseling and support services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
