Harmony Helpers, a renowned organization offering psychological support services for the disabled, was looking for a way to improve their service delivery. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services, to leverage its advanced AI capabilities.
Using Deskhero, Harmony Helpers was able to structure their data lists, manage tickets, and create custom fields and email domains. But the real game-changer was the AI's ability to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files.
By leveraging OpenAI Embeddings, the AI could understand the context of the queries and provide highly accurate and personalized responses. This not only improved the quality of their support but also reduced the time taken to respond to queries.
With Deskhero's website scraping feature, Harmony Helpers could stay updated with the latest research and developments in the field of psychological support for the disabled. This data was integrated into the AI's knowledge base, enhancing its ability to provide relevant and up-to-date information.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Harmony Helpers' service delivery.
How does the AI generate personalized responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply, which is sent through OpenAI's ChatGPT for refinement before being sent to the client.
How does the AI enhance search results?
The AI enhances search results by using its understanding of the content to find relevant information. This makes it easier for staff to find the information they need to assist clients.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to stay updated with the latest research and developments in their field. The scraped data is integrated into the AI's knowledge base, enhancing its ability to provide relevant and up-to-date information.
* This article provides an example of how a fictive company in the Psychological counseling and support services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
