CityServe receives a large volume of inquiries and complaints daily. With Deskhero, they can efficiently manage these tickets, categorize them into user groups, and track their progress on the Kanban board. This helps in ensuring that no ticket is overlooked and every citizen's concern is addressed promptly.
Deskhero's advanced AI capabilities are a game-changer for CityServe. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like city policies and manuals. This data is used to generate suggested replies, significantly reducing the time spent on crafting responses and increasing the efficiency of the support team.
The AI also enhances search results, making it easier for the support team to find relevant content when addressing complex inquiries. This not only improves the quality of responses but also reduces the time taken to resolve each ticket.
CityServe also benefits from Deskhero's custom fields and email domains. These features allow them to tailor the platform to their specific needs, making it easier to manage and track tickets.
Overall, Deskhero's advanced AI capabilities have transformed CityServe's customer support, improving efficiency and service delivery.
How does Deskhero's AI enhance the efficiency of CityServe's support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses and makes it easier to find relevant content when addressing inquiries.
How does Deskhero help CityServe manage and track tickets?
Deskhero provides a Kanban board for tracking the progress of tickets. It also allows for categorization into user groups and offers custom fields and email domains for tailored management.
How does Deskhero improve the quality of CityServe's responses?
Deskhero's AI enhances search results, making it easier to find relevant content when addressing complex inquiries. This improves the quality of responses and reduces the time taken to resolve each ticket.
* This article provides an example of how a fictive company in the Public administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
