PublicHealth receives numerous health-related inquiries and complaints daily. With Deskhero, they can efficiently manage these tickets, categorize them into user groups based on the nature of the inquiry, and track their progress on the Kanban board. This ensures that every inquiry is addressed promptly and accurately.
Deskhero's advanced AI capabilities are instrumental for PublicHealth. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like health policies and guidelines. This data is used to generate suggested replies, significantly reducing the time spent on crafting responses and increasing the efficiency of the support team.
The AI also enhances search results, making it easier for the support team to find relevant content when addressing complex health inquiries. This not only improves the quality of responses but also reduces the time taken to resolve each ticket.
PublicHealth also benefits from Deskhero's custom fields and email domains. These features allow them to tailor the platform to their specific needs, making it easier to manage and track tickets.
Overall, Deskhero's advanced AI capabilities have revolutionized PublicHealth's customer support, improving efficiency and health service delivery.
How does Deskhero's AI enhance the efficiency of PublicHealth's support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses and makes it easier to find relevant content when addressing inquiries.
How does Deskhero help PublicHealth manage and track tickets?
Deskhero provides a Kanban board for tracking the progress of tickets. It also allows for categorization into user groups and offers custom fields and email domains for tailored management.
How does Deskhero improve the quality of PublicHealth's responses?
Deskhero's AI enhances search results, making it easier to find relevant content when addressing complex health inquiries. This improves the quality of responses and reduces the time taken to resolve each ticket.
* This article provides an example of how a fictive company in the Public administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
