PolicyInsight uses Deskhero's structured data lists and custom fields to organize their extensive research data. The AI capabilities of Deskhero help in categorizing the data based on its relevance and priority, enabling the team to find the required information swiftly.
PolicyInsight also uses Deskhero's ticket management system to handle client inquiries. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on the context, significantly reducing the response time and improving client satisfaction.
The knowledge base of PolicyInsight is managed using Deskhero. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and scrape data from websites, keeping the knowledge base updated with the latest research findings.
PolicyInsight uses the REST API of Deskhero to integrate it with their existing systems, ensuring seamless data flow between different platforms and enhancing the overall efficiency of the operations.
Finally, the comprehensive search bar powered by Deskhero's AI capabilities helps in finding the required information quickly. The AI analyzes the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results.
How does Deskhero's AI capabilities help in managing client inquiries?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on the context, significantly reducing the response time and improving client satisfaction.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities generate articles from word, powerpoint, pdf files, and scrape data from websites, keeping the knowledge base updated with the latest research findings.
How does Deskhero's AI capabilities enhance the search functionality?
Deskhero's AI capabilities analyze the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results.
* This article provides an example of how a fictive company in the Public Policy Research & Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
