Code Outreach receives hundreds of queries daily from individuals seeking assistance on various programming topics. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they were able to streamline this process by leveraging the platform's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero also enhanced the search results on their helpdesk. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI was able to find relevant content and improve the accuracy of search results.
Deskhero's website scraping feature was particularly useful for Code Outreach. It allowed them to scrape data from their own website and other relevant programming resources, which the AI used to enhance its understanding and provide more accurate responses.
The custom fields and structured data lists provided by Deskhero allowed Code Outreach to categorize their tickets effectively. This made it easier for their support team to prioritize and handle tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved Code Outreach's customer support efficiency and accuracy, allowing them to better serve their community.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply based on this understanding.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources to understand the content and context of the search query. It then uses this understanding to provide more accurate and relevant search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows you to scrape data from your own website or other relevant resources. The scraped data is then used by the AI to enhance its understanding and provide more accurate responses.
* This article provides an example of how a fictive company in the Public Programming and Outreach Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
