Open Source Society receives numerous queries and support tickets from individuals seeking assistance with open-source programming. Managing these tickets manually was a challenge due to the technical nature of the queries. With Deskhero, they were able to automate this process by leveraging the platform's AI capabilities.
The AI capabilities of Deskhero allowed Open Source Society to generate suggested replies based on previous tickets and knowledge base articles. This not only improved their response time but also ensured that the responses were technically accurate.
Deskhero's website scraping feature was particularly useful for Open Source Society. It allowed them to scrape data from their own website and other relevant open-source resources, which the AI used to enhance its understanding and provide more accurate responses.
By using the custom fields and structured data lists provided by Deskhero, Open Source Society was able to categorize their tickets effectively. This made it easier for their support team to prioritize and handle tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved Open Source Society's customer support services, allowing them to better serve their users.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation reduces the time taken to respond to a query.
How does Deskhero's AI ensure the technical accuracy of responses?
The AI uses OpenAI Embeddings from various sources including technical manuals and guides to understand the content and context of the query. It then uses this understanding to generate a response that is technically accurate.
How does Deskhero's website scraping feature enhance the AI's understanding?
Deskhero's website scraping feature allows you to scrape data from your own website or other relevant resources. The scraped data is then used by the AI to enhance its understanding and provide more accurate responses.
* This article provides an example of how a fictive company in the Public Programming and Outreach Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
