Media Maven PR prides itself on its personalized approach to client service. However, managing and responding to all client inquiries in a timely manner was proving to be a challenge. With Deskhero, they've been able to streamline their process and improve their response times.
The AI capabilities of Deskhero have been a game-changer for Media Maven PR. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can generate suggested replies. This not only speeds up response times but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances search results, making it easier for Media Maven PR's team to find the information they need. This has led to more accurate responses and a higher level of client satisfaction.
The custom email domains feature of Deskhero has allowed Media Maven PR to maintain their brand identity in their communications. This has helped them to build stronger relationships with their clients.
Overall, Deskhero's advanced AI capabilities have greatly improved Media Maven PR's client communications. They are now able to provide faster, more accurate responses, leading to higher client satisfaction and retention rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this information to find relevant content and generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve search results. It analyzes the content from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
Can Deskhero's features be customized to fit a company's specific needs?
Yes, Deskhero offers features like custom fields and structured data lists that allow companies to tailor their support system to their specific needs.
* This article provides an example of how a fictive company in the Public Relations Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
