Buzzworthy PR has a wealth of knowledge resources, including previous tickets, knowledge base articles, and uploaded files. However, managing and utilizing these resources effectively was a challenge. With Deskhero, they've been able to optimize their knowledge management and improve their client service.
The AI capabilities of Deskhero have been instrumental in this transformation. By leveraging OpenAI Embeddings from their knowledge resources, the AI can find relevant content and generate suggested replies. This has greatly improved Buzzworthy PR's response times and the accuracy of their responses.
Deskhero's AI also enhances search results, making it easier for Buzzworthy PR's team to find the information they need. This has led to more accurate responses and a higher level of client satisfaction.
The knowledge base feature of Deskhero has allowed Buzzworthy PR to centralize their knowledge resources. This has made it easier for their team to access and utilize these resources, improving their efficiency and effectiveness.
Overall, Deskhero's advanced AI capabilities have greatly improved Buzzworthy PR's knowledge management. They are now able to utilize their knowledge resources more effectively, leading to faster, more accurate responses and higher client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this information to find relevant content and generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve search results. It analyzes the content from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
Can Deskhero's features be customized to fit a company's specific needs?
Yes, Deskhero offers features like custom fields and structured data lists that allow companies to tailor their support system to their specific needs.
* This article provides an example of how a fictive company in the Public Relations Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
