PR Powerhouse receives a high volume of client inquiries daily. They used to struggle with managing these tickets efficiently, but since implementing Deskhero, they've seen a significant improvement. The ticket management feature allows them to categorize and prioritize queries, ensuring that no client is left waiting for a response.
The AI capabilities of Deskhero have been particularly beneficial for PR Powerhouse. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows it to find relevant content and generate suggested replies, drastically reducing the time spent on each ticket.
Deskhero's AI also enhances search results, making it easier for PR Powerhouse's support team to find the information they need. This has led to more accurate responses and a higher level of client satisfaction.
Furthermore, the custom fields and structured data lists provided by Deskhero allow PR Powerhouse to tailor their support system to their specific needs. This customization has made their operations more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed PR Powerhouse's customer support operations. They are now able to provide faster, more accurate responses, leading to higher client satisfaction and retention rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this information to find relevant content and generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve search results. It analyzes the content from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
Can Deskhero's features be customized to fit a company's specific needs?
Yes, Deskhero offers features like custom fields and structured data lists that allow companies to tailor their support system to their specific needs.
* This article provides an example of how a fictive company in the Public Relations Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
