Lecturio, with its vast network of professional lecturers, was struggling to manage the influx of inquiries and requests from their users. They needed a solution that could help them manage these requests efficiently and effectively. That's when they turned to Deskhero.
Deskhero's structured data lists and user groups helped Lecturio categorize their users and inquiries, making it easier to manage and respond to them. The custom email domains feature allowed them to maintain their brand identity while communicating with their users.
However, the game-changer for Lecturio was Deskhero's advanced AI capabilities. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each inquiry.
The kanban board feature allowed Lecturio to visualize their workflow, track the progress of each ticket, and identify any bottlenecks. This helped them improve their process and increase their efficiency.
Finally, the website scraping feature allowed Lecturio to gather information from various sources, enhancing their knowledge base and improving their ability to respond to complex inquiries.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board feature allows companies to visualize their workflow, track the progress of each ticket, and identify any bottlenecks. This helps improve the process and increase efficiency.
How does Deskhero's website scraping feature enhance the knowledge base?
Deskhero's website scraping feature allows companies to gather information from various sources, enhancing their knowledge base and improving their ability to respond to complex inquiries.
* This article provides an example of how a fictive company in the Public speakers and lecturers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
