SpeakEasy receives numerous inquiries daily from clients seeking advice on public speaking engagements. Managing these inquiries was becoming increasingly challenging, leading to delayed responses and dissatisfied customers. They turned to Deskhero to streamline their customer support process.
With Deskhero's ticket management feature, SpeakEasy was able to organize and prioritize inquiries, ensuring that no request was overlooked. The custom fields allowed them to categorize tickets based on the nature of the inquiry, making it easier to assign them to the right team member.
Deskhero's advanced AI capabilities played a crucial role in improving SpeakEasy's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on drafting responses.
The comprehensive search bar further enhanced SpeakEasy's efficiency by allowing them to quickly locate relevant information. This was particularly useful when dealing with complex inquiries that required detailed responses.
Finally, Deskhero's REST API allowed SpeakEasy to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
How does Deskhero's ticket management feature improve efficiency?
Deskhero's ticket management feature allows companies to organize and prioritize inquiries, ensuring that no request is overlooked. The custom fields allow for categorization of tickets based on the nature of the inquiry, making it easier to assign them to the right team member.
* This article provides an example of how a fictive company in the Public speakers and lecturers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
