CityRide Transit receives hundreds of customer queries daily regarding schedules, routes, fares, and other service-related issues. Managing these queries manually was time-consuming and prone to errors. With Deskhero, the company has automated the ticket management process, significantly reducing response times and improving accuracy.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature allows CityRide Transit to generate suggested replies based on relevant content, enhancing the efficiency of their customer support team.
Deskhero's comprehensive search bar, powered by AI, provides instant access to relevant information from the knowledge base, previous tickets, and other resources. This feature has improved the quality of responses provided by the customer support team, leading to increased customer satisfaction.
Additionally, Deskhero's REST API allows CityRide Transit to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom fields and structured data lists further enhance the usability of the platform, making it an integral part of the company's customer support infrastructure.
Overall, Deskhero's AI capabilities have transformed CityRide Transit's customer support services, making them more efficient, accurate, and customer-friendly.
How does Deskhero improve response times?
Deskhero uses advanced AI capabilities to automate the ticket management process, reducing manual work and improving response times.
How does Deskhero ensure the accuracy of responses?
Deskhero leverages OpenAI Embeddings from various sources to generate suggested replies based on relevant content, ensuring the accuracy of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Public Transportation (Buses, Trains, Monorails) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
