PumpMaster Inc. has a vast catalog of products, each with its unique specifications and troubleshooting procedures. The company faced challenges in managing customer queries efficiently, especially those related to product specifications and troubleshooting. They implemented Deskhero to leverage its advanced AI capabilities for managing their customer support.
With Deskhero, PumpMaster Inc. was able to structure their product data, user manuals, and troubleshooting guides into the platform's knowledge base. The AI capabilities of Deskhero then used OpenAI Embeddings from this data to generate suggested replies for customer queries.
Deskhero's AI also enhanced the search results within the platform. When a customer support agent searched for a specific product or issue, the AI used the embeddings from previous tickets and knowledge base articles to provide the most relevant results. This significantly reduced the time agents spent searching for information and increased their efficiency.
The custom email domains feature allowed PumpMaster Inc. to maintain their brand identity in all customer interactions. The tickets management feature ensured that no customer query was missed, and every ticket was handled in a timely manner.
By implementing Deskhero, PumpMaster Inc. was able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies for customer queries?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to understand the context of the query. It then generates a suggested reply based on this understanding.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed. This enhances the search results and reduces the time spent searching for information.
How does the tickets management feature work?
The tickets management feature in Deskhero allows you to track all customer queries in one place. You can assign tickets to specific agents, track their progress, and ensure they are resolved in a timely manner.
* This article provides an example of how a fictive company in the Pumps and Valves Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
