POF Solutions receives a high volume of customer inquiries daily, often involving complex financial terms and processes. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken by support agents to respond to customer queries, improving overall customer satisfaction.
The company also uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to manage all customer interactions from a single interface, further enhancing their efficiency.
Moreover, the AI's ability to enhance search results has made it easier for POF Solutions' support agents to find relevant information quickly. This has reduced the time taken to resolve customer issues, further improving their service levels.
With Deskhero, POF Solutions has been able to handle a higher volume of customer inquiries without increasing their support staff. The platform's AI capabilities have not only improved their efficiency but also enhanced their customer service quality.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken by support agents to respond to customer queries.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing CRM systems. This enables companies to manage all customer interactions from a single interface.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, and other sources to provide more relevant search results. This makes it easier for support agents to find the information they need to resolve customer issues.
* This article provides an example of how a fictive company in the Purchase Order Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
