TradeFin Corp has an extensive knowledge base consisting of articles, policies, manuals, presentations, and other documents. Managing this knowledge base and ensuring that support agents can quickly find relevant information was a challenge.
They use Deskhero's advanced AI capabilities to manage their knowledge base effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only improves the accuracy of the responses but also reduces the time taken to respond to customer queries.
The company also uses Deskhero's comprehensive search bar to quickly find relevant information in their knowledge base. The AI enhances the search results, making it easier for support agents to find the information they need.
With Deskhero, TradeFin Corp has been able to manage their extensive knowledge base more effectively. The platform's AI capabilities have improved the accuracy of their customer support responses and reduced the time taken to respond to customer queries.
How does Deskhero's AI help manage a large knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This makes it easier to manage a large knowledge base and ensures that support agents can quickly find the information they need.
How does Deskhero's AI improve the accuracy of customer support responses?
Deskhero's AI generates suggested replies based on relevant content found using OpenAI Embeddings. This improves the accuracy of the responses and reduces the time taken to respond to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows support agents to quickly find relevant information in the knowledge base. The AI enhances the search results, making it easier to find the required information.
* This article provides an example of how a fictive company in the Purchase Order Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
