OrderFund Inc receives hundreds of customer inquiries daily. Managing these inquiries and ensuring timely responses was a major challenge for the company.
They use Deskhero's advanced AI capabilities to streamline their ticket management process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's kanban board to manage their tickets effectively. The board provides a visual overview of all tickets, making it easier for support agents to prioritize their work.
With Deskhero, OrderFund Inc has been able to manage their customer inquiries more effectively. The platform's AI capabilities have not only streamlined their ticket management process but also improved their customer service levels.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries and ensuring that the responses are accurate and relevant.
What is Deskhero's kanban board?
Deskhero's kanban board is a feature that provides a visual overview of all tickets. It helps support agents prioritize their work and manage tickets more effectively.
How has Deskhero improved OrderFund Inc's customer service levels?
With Deskhero, OrderFund Inc has been able to manage their customer inquiries more effectively. The platform's AI capabilities have not only streamlined their ticket management process but also reduced the time taken to respond to customer queries and improved the accuracy of their responses.
* This article provides an example of how a fictive company in the Purchase Order Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
