QualiQuest Research Services receives numerous inquiries daily regarding their research methodologies, data analysis services, and report generation. They use Deskhero's ticket management system to efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent by support staff on each ticket.
Deskhero's AI also enhances the search results in their knowledge base. When clients search for information, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to provide the most relevant search results. This has significantly improved the user experience on their platform.
The custom fields feature of Deskhero allows QualiQuest to categorize tickets based on the type of inquiry, such as methodology-related, data analysis-related, or report generation-related. This helps in routing the tickets to the right support staff, improving the overall efficiency of their support system.
QualiQuest also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped them maintain a uniform workflow across different platforms.
Overall, Deskhero's advanced AI capabilities have enabled QualiQuest Research Services to provide efficient and timely customer support, enhancing their client satisfaction and retention.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of a new ticket. It then generates a suggested response based on the most relevant content.
How does Deskhero's AI enhance search results in the knowledge base?
When a search is made in the knowledge base, Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This content is then used to enhance the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Qualitative Research Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
