QualityFirst uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to understand common issues and provide suggested replies, significantly reducing response times and improving customer satisfaction.
The AI also leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This enables it to provide relevant content and solutions to customers, even for complex or technical issues.
Deskhero's website scraping feature is used by QualityFirst to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that the AI always has the most current and accurate information to draw from when responding to customer queries.
With the comprehensive search bar, QualityFirst's support team can quickly find relevant information from the vast amount of data available. The AI enhances this feature by providing more accurate search results based on the embeddings from previous tickets and knowledge base articles.
QualityFirst also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero without disrupting their current workflows.
How does the AI provide suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand common issues and provide relevant responses.
How does the AI enhance the search feature?
The AI uses the embeddings from previous tickets and knowledge base articles to provide more accurate search results.
How does QualityFirst keep their knowledge base updated?
QualityFirst uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from relevant industry websites.
* This article provides an example of how a fictive company in the Quality Control and Assurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
