ControlPlus uses Deskhero's AI capabilities to analyze their knowledge base articles and generate relevant content. This helps them to maintain an up-to-date and comprehensive knowledge base, which is essential for providing accurate customer support.
The AI also uses OpenAI Embeddings from previous tickets and uploaded files to understand common issues and suggest relevant articles. This not only improves the efficiency of the support team but also enhances customer self-service.
ControlPlus leverages Deskhero's website scraping feature to automatically update their knowledge base with the latest information from relevant industry websites. This ensures that the AI always has the most current and accurate information to draw from when responding to customer queries.
With Deskhero's comprehensive search bar, ControlPlus's support team can quickly find relevant articles from the vast amount of data available. The AI enhances this feature by providing more accurate search results based on the embeddings from previous tickets and knowledge base articles.
ControlPlus also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero without disrupting their current workflows.
How does the AI optimize the knowledge base?
The AI analyzes the knowledge base articles and generates relevant content based on OpenAI Embeddings from previous tickets and uploaded files. This helps to maintain an up-to-date and comprehensive knowledge base.
How does the AI enhance the search feature?
The AI uses the embeddings from previous tickets and knowledge base articles to provide more accurate search results. This helps the support team to quickly find relevant articles.
How does ControlPlus keep their knowledge base updated?
ControlPlus uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from relevant industry websites.
* This article provides an example of how a fictive company in the Quality Control and Assurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
