AssureMax uses Deskhero's AI capabilities to analyze incoming tickets and categorize them based on their content. This automated categorization helps the support team to prioritize tickets and respond to critical issues promptly.
The AI also uses OpenAI Embeddings from previous tickets to understand common issues and suggest possible solutions. This not only reduces the time taken to resolve tickets but also improves the accuracy of the responses.
AssureMax leverages Deskhero's custom fields feature to capture specific information from customers. The AI uses this information to provide more personalized and relevant responses, enhancing customer satisfaction.
With Deskhero's kanban board, AssureMax can visually track the progress of each ticket. The AI enhances this feature by automatically updating the status of tickets based on their content and the responses provided.
AssureMax also uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to leverage the AI capabilities of Deskhero while maintaining a unified view of their customer interactions.
How does the AI categorize tickets?
The AI analyzes the content of incoming tickets and categorizes them based on predefined criteria. This helps to prioritize tickets and respond to critical issues promptly.
How does the AI enhance the kanban board feature?
The AI automatically updates the status of tickets on the kanban board based on their content and the responses provided. This helps to visually track the progress of each ticket.
How does AssureMax use the custom fields feature?
AssureMax uses the custom fields feature to capture specific information from customers. The AI uses this information to provide more personalized and relevant responses.
* This article provides an example of how a fictive company in the Quality Control and Assurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
