LimeLight Quarries maintains a comprehensive knowledge base to help customers understand their quarrying processes, safety measures, and product specifications. They use Deskhero's AI capabilities to keep this knowledge base updated and relevant.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date with the latest information and trends.
The AI also enhances the search functionality in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, reducing the need for customer support intervention and improving the self-service experience.
LimeLight Quarries also uses the custom fields feature to capture specific details about each query. This structured data is then used by the AI to further refine the suggested responses and search results, making the knowledge base more effective.
By leveraging Deskhero's advanced AI capabilities, LimeLight Quarries has been able to enhance their knowledge base, improve the self-service experience for customers, and reduce the load on their customer support team.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context and trends in the industry. It then generates new knowledge base articles based on this information.
How does Deskhero's AI improve the self-service experience?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant articles and present them to the user. This improves the self-service experience by providing accurate and relevant information quickly.
How has Deskhero helped LimeLight Quarries reduce the load on their customer support team?
By enhancing the knowledge base and improving the self-service experience, Deskhero's AI has reduced the number of queries that need to be handled by the customer support team. This has allowed the team to focus on more complex queries and issues.
* This article provides an example of how a fictive company in the Quarrying and mining activities for cement, lime and plaster materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
