PlasterMaster Mining receives a high volume of customer queries every day. Managing these queries efficiently is crucial for maintaining customer satisfaction. The company uses Deskhero's AI capabilities to streamline their ticket management process.
The AI-powered ticket management system categorizes incoming queries, assigns them to the appropriate support agents, and provides suggested responses based on similar past queries. This not only speeds up the response time but also ensures that customers receive consistent and accurate information.
PlasterMaster Mining also uses the custom fields feature to capture specific details about each query. This structured data is then used by the AI to further refine the suggested responses and improve the accuracy of the information provided.
Furthermore, the AI enhances the search functionality in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, improving the self-service experience and reducing the load on the customer support team.
By leveraging Deskhero's advanced AI capabilities, PlasterMaster Mining has been able to improve their ticket management process, enhance customer satisfaction, and reduce the load on their customer support team.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI categorizes incoming queries, assigns them to the appropriate support agents, and provides suggested responses based on similar past queries. This speeds up the response time and ensures that customers receive consistent and accurate information.
How does Deskhero's AI use the data captured in custom fields?
The data captured in custom fields is used by Deskhero's AI to understand the context of the query and refine the suggested responses. This improves the accuracy of the information provided to the customers.
How has Deskhero helped PlasterMaster Mining enhance customer satisfaction?
By improving the ticket management process and enhancing the self-service experience, Deskhero's AI has helped PlasterMaster Mining respond to customer queries more quickly and accurately, thereby enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Quarrying and mining activities for cement, lime and plaster materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
