StoneQuarry Inc. has a vast knowledge base consisting of articles, manuals, policies, and presentations. However, managing this data and making it easily accessible was a challenge.
With Deskhero, StoneQuarry Inc. was able to leverage AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only streamlined the process of creating articles but also ensured consistency across all articles.
Deskhero's AI also used OpenAI Embeddings from the knowledge base and other sources to enhance the search functionality. This made it easier for the support team to find relevant information quickly, improving their efficiency.
Furthermore, the AI capabilities were used to scrape the company's website for any new updates or changes, ensuring the knowledge base is always up-to-date.
Overall, Deskhero's AI capabilities have significantly improved the management and accessibility of StoneQuarry Inc.'s knowledge base, leading to more efficient customer support services.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This streamlines the process of creating articles and ensures consistency.
How does Deskhero's AI enhance the knowledge base search functionality?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other sources to understand the context and provide more relevant search results.
How does Deskhero keep the knowledge base updated?
Deskhero's AI can scrape the company's website for any new updates or changes, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Quarrying of granite industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
