RockSolid Ltd. was struggling with managing the high volume of customer support tickets. The traditional ticketing system was not efficient enough to handle the influx, leading to delayed responses and unsatisfied customers.
With Deskhero, RockSolid Ltd. was able to implement an AI-powered ticket management system that uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize tickets.
Deskhero's AI also generated suggested replies based on the embeddings, significantly reducing the time taken to respond to customer queries.
Furthermore, the AI capabilities were used to scrape the company's website for any new updates or changes, ensuring the support team is always updated with the latest information.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of RockSolid Ltd.'s ticket management process, leading to quicker responses and higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and categorize and prioritize tickets accordingly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and generate relevant suggestions for replies.
How does Deskhero keep the support team updated with the latest information?
Deskhero's AI can scrape the company's website for any new updates or changes, ensuring the support team is always updated with the latest information.
* This article provides an example of how a fictive company in the Quarrying of granite industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
