GraniteX was facing a challenge in managing the high volume of customer queries and complaints. The traditional ticketing system was not efficient enough to handle the influx, leading to delayed responses and unsatisfied customers.
With Deskhero, GraniteX was able to implement an AI-powered helpdesk that uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results by leveraging the same embeddings. This made it easier for the support team to find relevant information quickly, further speeding up the response time.
Additionally, the AI capabilities were used to scrape the company's website for any new updates or changes, ensuring the support team is always updated with the latest information.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of GraniteX's customer support operations, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and generate relevant suggestions for replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings to understand the context of the search query and provide more relevant results.
How does Deskhero keep the support team updated with the latest information?
Deskhero's AI can scrape the company's website for any new updates or changes, ensuring the support team is always updated with the latest information.
* This article provides an example of how a fictive company in the Quarrying of granite industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
