RockSolid Quarries receives numerous queries and complaints from their clients daily. Managing these manually was a daunting task. With Deskhero, they were able to automate their helpdesk services, leading to faster resolution of issues.
The AI capabilities of Deskhero helped in automatically categorizing and assigning tickets to the appropriate teams. This ensured that no ticket was missed and every issue was addressed promptly.
Deskhero's AI also suggested replies to customer queries by analyzing past tickets and knowledge base articles. This feature not only saved time but also ensured consistency in the responses provided by the helpdesk team.
Furthermore, the AI capabilities of Deskhero were used to scrape data from the company's website and generate knowledge base articles. This helped in building a robust knowledge base that could be easily accessed by the helpdesk team and the clients.
Overall, the implementation of Deskhero and its advanced AI capabilities has revolutionized the helpdesk services at RockSolid Quarries, leading to higher client satisfaction and improved operational efficiency.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI categorizes and assigns tickets based on their content and urgency. It uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and assign the ticket to the appropriate team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by analyzing past tickets and knowledge base articles. It uses OpenAI Embeddings to understand the context and provide the most relevant response.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles by scraping data from the company's website and analyzing uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to understand the content and generate relevant articles.
* This article provides an example of how a fictive company in the Quarrying of limestone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
