QuarryMaster Ltd. deals with a large number of customer queries and complaints daily. Managing these manually was a challenge. With Deskhero, they were able to automate their customer support services, leading to faster resolution of issues.
The AI capabilities of Deskhero helped in automatically categorizing and prioritizing tickets based on their urgency and relevance. This ensured that critical issues were addressed promptly.
Deskhero's AI also suggested replies to customer queries by analyzing past tickets and knowledge base articles. This feature not only saved time but also ensured consistency in the responses provided by the customer support team.
Furthermore, the AI capabilities of Deskhero were used to generate knowledge base articles from word, powerpoint, and pdf files. This helped in building a comprehensive knowledge base that could be easily accessed by both the support team and the customers.
Overall, the implementation of Deskhero and its advanced AI capabilities has transformed the customer support process at QuarryMaster Ltd., leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and relevance. It uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and severity of each ticket.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by analyzing past tickets and knowledge base articles. It uses OpenAI Embeddings to understand the context and provide the most relevant response.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. It uses OpenAI Embeddings to understand the content and generate relevant articles.
* This article provides an example of how a fictive company in the Quarrying of limestone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
