LimeStone Inc. has a vast customer base, which often led to a backlog of customer queries and complaints. By implementing Deskhero, they were able to streamline their ticket management process. The AI capabilities of Deskhero helped in automatically categorizing and prioritizing tickets based on their urgency and relevance.
The AI also enhanced the search results by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This made it easier for the support team to find relevant content and resolve customer issues more efficiently.
Deskhero's AI also suggested replies to customer queries by analyzing past tickets and knowledge base articles. This feature significantly reduced the time taken by the support team to draft responses, thereby improving their productivity.
Moreover, the AI capabilities of Deskhero were also used to generate knowledge base articles from word, powerpoint, and pdf files. This helped LimeStone Inc. in building a comprehensive knowledge base that could be easily accessed by both the support team and the customers.
Overall, the implementation of Deskhero and its advanced AI capabilities has transformed the customer support process at LimeStone Inc., leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and relevance. It uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and severity of each ticket.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by analyzing past tickets and knowledge base articles. It uses OpenAI Embeddings to understand the context and provide the most relevant response.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps in finding the most relevant content quickly and efficiently.
* This article provides an example of how a fictive company in the Quarrying of limestone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
