MarbleMaster Inc. receives numerous queries daily from clients about the different types of marble, their quality, pricing, and delivery schedules. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI analyses previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent by support agents on each ticket.
With Deskhero's AI, MarbleMaster Inc. is able to automatically generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature has helped the company create a comprehensive knowledge base that can be easily accessed by both support agents and customers, reducing the number of tickets raised.
Deskhero's website scraping feature allows MarbleMaster Inc. to keep its knowledge base up-to-date with the latest information from relevant industry websites. The AI uses OpenAI Embeddings to find relevant content from these websites, further enhancing the company's knowledge base and search results.
MarbleMaster Inc. also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of query and the client's importance. This helps the company prioritize tickets and ensure that high-priority clients receive prompt responses.
The company has found that Deskhero's AI capabilities have not only improved the efficiency of their customer support but also enhanced the overall customer experience. Clients are now receiving faster and more accurate responses to their queries.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts relevant information from specified websites. The AI uses OpenAI Embeddings to find and incorporate this information into the platform's knowledge base and search results.
How does Deskhero help in prioritizing tickets?
Deskhero allows you to use custom fields and user groups to categorize and prioritize tickets. This ensures that high-priority tickets are addressed promptly.
* This article provides an example of how a fictive company in the Quarrying of marble industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
