RockSolid Enterprises receives a multitude of customer inquiries every day regarding the various types of marble, their quality, cost, and delivery details. With Deskhero's AI capabilities, the company has been able to manage these inquiries more efficiently. The AI uses embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the time support agents spend on each ticket.
Deskhero's AI also allows RockSolid Enterprises to automatically generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This has enabled the company to establish a comprehensive knowledge base that is easily accessible to both support agents and customers, reducing the number of tickets raised.
The company uses Deskhero's website scraping feature to keep its knowledge base updated with the most recent information from relevant industry websites. The AI uses OpenAI Embeddings to find relevant content from these websites, further enhancing the company's knowledge base and search results.
RockSolid Enterprises also leverages Deskhero's custom fields and user groups features to categorize tickets based on the type of query and the client's priority. This helps the company prioritize tickets and ensure that high-priority clients receive swift responses.
Since adopting Deskhero, RockSolid Enterprises has seen substantial improvements in their customer service. The AI capabilities have not only increased operational efficiency but also improved the overall customer experience.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts relevant information from specified websites. The AI uses OpenAI Embeddings to find and incorporate this information into the platform's knowledge base and search results.
How does Deskhero help in prioritizing tickets?
Deskhero allows you to use custom fields and user groups to categorize and prioritize tickets. This ensures that high-priority tickets are addressed promptly.
* This article provides an example of how a fictive company in the Quarrying of marble industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
