QuarryQueen Ltd. deals with a high volume of customer inquiries regarding marble types, quality, pricing, and shipping details. By implementing Deskhero's AI capabilities, the company has been able to manage these inquiries more effectively. The AI uses embeddings from previous tickets and knowledge base articles to suggest replies, reducing the amount of time support agents spend on each ticket.
Deskhero's AI also enables QuarryQueen Ltd. to automatically generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This has allowed the company to build a robust knowledge base that is easily accessible to both support agents and customers, reducing the number of tickets raised.
The company uses Deskhero's website scraping feature to keep its knowledge base current with the latest information from relevant industry websites. The AI uses OpenAI Embeddings to find pertinent content from these websites, further enriching the company's knowledge base and search results.
QuarryQueen Ltd. also takes advantage of Deskhero's custom fields and user groups features to categorize tickets based on the nature of the query and the client's priority. This helps the company prioritize tickets and ensure that high-priority clients receive quick responses.
Since implementing Deskhero, QuarryQueen Ltd. has seen significant improvements in their helpdesk operations. The AI capabilities have not only increased operational efficiency but also improved the overall customer experience.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts relevant information from specified websites. The AI uses OpenAI Embeddings to find and incorporate this information into the platform's knowledge base and search results.
How does Deskhero help in prioritizing tickets?
Deskhero allows you to use custom fields and user groups to categorize and prioritize tickets. This ensures that high-priority tickets are addressed promptly.
* This article provides an example of how a fictive company in the Quarrying of marble industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
