StonePeak Quarries receives a large volume of customer inquiries daily, ranging from product availability to delivery schedules. With Deskhero's advanced AI capabilities, the company can now automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction and freeing up customer service representatives to handle more complex issues.
The company also uses Deskhero's AI to enhance search results. When a customer makes an inquiry, the AI uses OpenAI Embeddings to find relevant content from the company's extensive database, including scraped website data. This ensures that customers receive accurate and comprehensive responses to their queries.
Deskhero's kanban board feature allows StonePeak Quarries to efficiently manage tickets, ensuring no customer inquiry is overlooked. The custom fields feature enables the company to categorize inquiries, making it easier to track and respond to them.
StonePeak Quarries also leverages Deskhero's knowledge base feature. The AI generates articles from Word, PowerPoint, and PDF files, creating a comprehensive resource for both customers and customer service representatives. This has not only improved the efficiency of the customer support team but also empowered customers to find answers to their questions independently.
Finally, the REST API provided by Deskhero allows StonePeak Quarries to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to respond to customer inquiries.
How does Deskhero enhance search results?
When a customer makes an inquiry, Deskhero's AI uses OpenAI Embeddings to find relevant content from the company's database, including scraped website data. This ensures customers receive accurate and comprehensive responses.
How does StonePeak Quarries use Deskhero's knowledge base feature?
The company uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This creates a comprehensive resource for both customers and customer service representatives.
* This article provides an example of how a fictive company in the Quarrying of Stone, Sand and Clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
