ClayCraft Inc. receives numerous customer inquiries daily, which range from product specifications to delivery timelines. Utilizing Deskhero's AI capabilities, the company can now auto-generate suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This has drastically reduced the time taken to respond to customer inquiries, thereby enhancing customer satisfaction and allowing customer service representatives to focus on more complex issues.
Deskhero's AI also enhances search results for ClayCraft Inc. When a customer makes an inquiry, the AI uses OpenAI Embeddings to find relevant content from the company's vast database, including scraped website data. This ensures that customers receive precise and comprehensive responses to their queries.
Using Deskhero's Kanban board feature, ClayCraft Inc. can efficiently manage tickets, ensuring no customer inquiry is missed. The custom fields feature allows the company to categorize inquiries, making it easier to track and respond to them.
ClayCraft Inc. also utilizes Deskhero's knowledge base feature. The AI generates articles from Word, PowerPoint, and PDF files, creating a detailed resource for both customers and customer service representatives. This has not only improved the efficiency of the customer support team but also empowered customers to find answers to their questions independently.
Lastly, the REST API provided by Deskhero allows ClayCraft Inc. to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve response times at ClayCraft Inc.?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to respond to customer inquiries.
How does Deskhero enhance search results for ClayCraft Inc.?
When a customer makes an inquiry, Deskhero's AI uses OpenAI Embeddings to find relevant content from the company's database, including scraped website data. This ensures customers receive precise and comprehensive responses.
How does ClayCraft Inc. use Deskhero's knowledge base feature?
The company uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This creates a detailed resource for both customers and customer service representatives.
* This article provides an example of how a fictive company in the Quarrying of Stone, Sand and Clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
