Travertine Titans receives numerous queries from customers, suppliers, and partners daily. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system, powered by AI, automatically categorizes and prioritizes tickets based on urgency and relevance, enabling the support team to respond efficiently.
The company also leverages Deskhero's knowledge base feature. The AI capabilities automatically generate articles from previously resolved tickets, policies, manuals, and presentations. This feature has significantly reduced the time spent on creating and updating the knowledge base manually.
Deskhero's AI-enhanced search bar has revolutionized how Travertine Titans handles queries. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. The information is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing the speed and accuracy of responses.
Travertine Titans also uses Deskhero's custom fields and user groups features to personalize the support experience. The AI capabilities allow the company to create custom fields based on specific customer attributes and form user groups based on common characteristics or needs. This personalization has led to improved customer satisfaction rates.
Lastly, the company utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to access all necessary information in one place, further improving their efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then categorizes and prioritizes them based on urgency and relevance, ensuring that critical issues are addressed promptly.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then processes this information through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with other systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with existing systems. This ensures that all necessary information is accessible in one place.
* This article provides an example of how a fictive company in the Quarrying of travertine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
