Taco Tower uses Deskhero's AI capabilities to manage the high volume of customer inquiries they receive daily. The AI-powered solution analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times.
The platform's comprehensive search bar uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution of customer issues and increased customer satisfaction.
Deskhero's AI also helps Taco Tower in managing their knowledge base. It generates articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base updated with the latest policies and procedures.
Furthermore, the AI capabilities have been instrumental in identifying common issues and trends from the tickets. This has helped Taco Tower in improving their services by addressing these recurring issues.
Overall, Deskhero's AI capabilities have enabled Taco Tower to provide efficient and effective customer support, enhancing their reputation as a customer-centric quick service restaurant.
How has Deskhero's AI improved response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero's AI enhance search results?
The comprehensive search bar uses AI to find relevant content from various sources, making it easier for the support team to find the information they need quickly.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base updated with the latest policies and procedures.
* This article provides an example of how a fictive company in the Quick Service Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
