QBSetup Pro deals with a multitude of customer queries every day. To efficiently manage these queries, they use Deskhero's structured data lists and ticket management system. The AI capabilities of Deskhero help QBSetup Pro to sort and prioritize these tickets, ensuring prompt and accurate responses.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature drastically reduces the time spent by QBSetup Pro's support team on each ticket, enabling them to handle more customer queries in a shorter period.
QBSetup Pro also takes advantage of Deskhero's knowledge base feature, which is automatically populated with articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for the support team and customers to find relevant information quickly.
The custom fields and user groups features of Deskhero allow QBSetup Pro to tailor their support system to their specific needs. They can create custom fields for different types of inquiries and form user groups based on the expertise of their support team members. This ensures that each ticket is handled by the most competent team member, further improving efficiency and customer satisfaction.
Lastly, QBSetup Pro uses the REST API of Deskhero to integrate their customer support system with other software, such as their CRM and project management tools. This integration further streamlines their workflow and improves overall productivity.
How does Deskhero's AI enhance the customer service experience at QBSetup Pro?
Deskhero's AI enhances the customer service experience by sorting and prioritizing tickets, generating suggested replies, and enhancing search results within the knowledge base. This ensures prompt and accurate responses and makes it easier to find relevant information.
How does QBSetup Pro tailor their support system using Deskhero?
QBSetup Pro uses the custom fields and user groups features of Deskhero to tailor their support system. They create custom fields for different types of inquiries and form user groups based on the expertise of their support team members.
How does QBSetup Pro integrate their customer support system with other software?
QBSetup Pro uses the REST API of Deskhero to integrate their customer support system with other software, such as their CRM and project management tools.
* This article provides an example of how a fictive company in the QuickBooks Consulting & Setup Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
