QuickFix Consulting receives a high volume of customer inquiries daily, ranging from simple setup questions to complex troubleshooting requests. To manage these inquiries effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help QuickFix Consulting to categorize and prioritize these tickets based on their urgency and complexity, improving response time and customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature significantly reduces the time spent by QuickFix Consulting's support team on each ticket, allowing them to handle more customer inquiries in less time.
QuickFix Consulting also utilizes Deskhero's knowledge base feature, which is automatically populated with articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for both the support team and customers to find relevant information.
The custom fields and user groups features of Deskhero allow QuickFix Consulting to personalize their support system according to their specific needs. They can create custom fields for specific types of inquiries and form user groups based on the expertise of their support team members. This ensures that each ticket is handled by the most suitable team member, further improving efficiency and customer satisfaction.
Finally, the REST API of Deskhero allows QuickFix Consulting to integrate their customer support system with other software they use, such as their CRM and project management tools. This integration further streamlines their workflow and improves overall efficiency.
How does Deskhero's AI improve the efficiency of QuickFix Consulting's customer support system?
Deskhero's AI improves efficiency by categorizing and prioritizing tickets, generating suggested replies, and enhancing search results within the knowledge base. This reduces the time spent on each ticket and makes it easier to find relevant information.
How does QuickFix Consulting personalize their support system using Deskhero?
QuickFix Consulting uses the custom fields and user groups features of Deskhero to personalize their support system. They create custom fields for specific types of inquiries and form user groups based on the expertise of their support team members.
How does QuickFix Consulting integrate their customer support system with other software?
QuickFix Consulting uses the REST API of Deskhero to integrate their customer support system with other software they use, such as their CRM and project management tools.
* This article provides an example of how a fictive company in the QuickBooks Consulting & Setup Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
